--- title: Billing, Payments and Invoices description: Check WayForPay Premium billing, failed payments, subscription status, receipts and invoice requests. url: "https://prikid.app/docs/billing-payments-and-invoices/" updated: "2026-10-13" category: Getting Started --- # Billing, Payments and Invoices Use this guide to choose Premium billing through **WayForPay**, check a payment, find your receipt, or get help with a failed renewal or invoice request. For feature differences and the Free plan’s two-item publishing limit, see [Plans and Publishing Limits](https://prikid.app/docs/pricing/). Check [current pricing](https://prikid.app/pricing/) and the amount shown in your account before paying. ## Choose monthly or yearly Premium billing 1. Open PRIKID.APP for the store you want to subscribe. Choose **App → Subscriptions**, or use [the subscription page](https://sizecharts.prikid.app/subscriptions) while signed in. 2. If you are on Free or need to renew, the **Premium plans** screen shows the purchase options. Switch between **Yearly** and **Monthly**. Yearly shows a monthly equivalent and the full amount billed for the year; monthly is billed each month. 3. Review the total and selected period. **Proceed to payment** opens WayForPay checkout. Follow its instructions and use an email address where you can receive the receipt. [![Current Premium plans screen with Yearly selected, yearly billing total, paid-access preview and Proceed to payment button.](https://prikid.app/wp-content/uploads/2026/10/prikid-billing-premium-plans-current.jpg)](https://prikid.app/wp-content/uploads/2026/10/prikid-billing-premium-plans-current.jpg) Current purchase screen, captured on 13 October 2026. This Free-account example is a purchase preview, not confirmation of payment. Prices and dates in your account may differ. Premium uses recurring billing through WayForPay. For an active subscription, the page shows the current paid period’s end and a separate next-payment date, amount and currency. Use the displayed **next-payment date** to check renewal timing; the paid-access end date describes your current access. Select a screenshot to enlarge it. On a phone, tap the opened image to zoom and drag to read the controls. ## Confirm whether a payment succeeded 1. Check the result shown after WayForPay checkout. PRIKID.APP can show **“Thanks for your payment!”**, **“Your payment is being processed.”**, or **“Something went wrong”**. A processing message is not a completed payment. 2. Return to **App → Subscriptions** for the same store and refresh the page. Check the paid-access end date and current subscription information. 3. Check the email used at WayForPay checkout for **“Your Payment Receipt”**. If a payment appears successful but the account still shows Free, an old access date, or conflicting information, contact support before attempting another charge. A bank notification alone is not enough to confirm that the payment and your app access have both been updated. The app updates paid access after processing an approved WayForPay payment. If your payment is pending or the receipt and account disagree, support needs to check the transaction for your store. ## If a payment fails or renewal is overdue 1. Keep the exact error message and note when the attempt happened. For a declined payment, check that your card details are current and ask your bank about the displayed decline or authorization problem. 2. Open **App → Subscriptions** and check the current paid-access end date. A failed or pending payment does not extend that date. If the paid period is still current, access continues to its end. If it expires without a successful renewal, the Free plan’s limit of **two published content items** applies. 3. If you are certain the payment failed and the page offers a purchase option, review the period and amount before trying WayForPay checkout again. If the payment may be pending, you see a charge, or you need help updating billing details, ask support to check it first. If an expiry warning conflicts with a receipt or the subscription page, send both to support. Do not assume a saved card means renewal succeeded. ## Find a receipt or request an invoice After an approved WayForPay payment is processed, PRIKID.APP sends an email titled **“Your Payment Receipt”** to the email address supplied at checkout. This can differ from the email you use to sign in to the app. 1. Search that inbox and its spam folder for **“Your Payment Receipt”**. The receipt contains the store domain, receipt number, payment date, subscription description and amount. 2. If the receipt is missing, you need a copy, or you need an invoice for accounting, [contact PRIKID support](https://support.prikid.app/new-ticket). Include your store domain, checkout email, approximate payment date, amount and currency, and any receipt number or WayForPay transaction reference you have. 3. Support can check the payment and confirm which document is available for your request. If a statement amount does not match your receipt, include both amounts and currencies so support can review the specific transaction. ## Contact support: what to include You can check the plan, payment result and receipt inbox yourself. Payment-status mismatches, missing documents, unexplained charges and billing-details problems need support review. In the app, select the **?** support button. The form includes the current BigCommerce store domain. Check that it is the store with the billing issue. If you cannot open the app, use [the support ticket form](https://support.prikid.app/new-ticket) or email [support@prikid.app](mailto:support@prikid.app). [![Blank PRIKID support form showing the current BigCommerce store, Name, Email, Subject, Message, attachment and Send ticket controls.](https://prikid.app/wp-content/uploads/2026/10/prikid-billing-billing-support-current.jpg)](https://prikid.app/wp-content/uploads/2026/10/prikid-billing-billing-support-current.jpg) Current support form using the PRIKID sandbox store. Your store domain is included when you open the form from the app; no customer payment information is shown. - **Store:** the BigCommerce domain affected. List each affected store if you manage more than one. - **Payment:** date/time and time zone, amount/currency, checkout email, receipt number or WayForPay reference if available. - **Problem:** exact error or processing message, what the subscription page currently shows, and whether a charge or receipt appeared. - **Evidence:** screenshots of the relevant message and account status. Hide unrelated transactions and personal information. Never send a full card number, security code, password or API key. Use a subject such as **“Billing: payment pending”** or **“Billing: receipt or invoice request”**, then describe the issue in Message. Attach the relevant evidence and submit the form. Support will review your store and payment details. ## Related documentation - [Plans and Publishing Limits](https://prikid.app/docs/pricing/) - [Cancel Renewal or Uninstall PRIKID.APP](https://prikid.app/docs/cancel-renewal-and-uninstall/) - [PRIKID.APP Documentation Overview](https://prikid.app/docs/about/) - [Current prices and plan comparison](https://prikid.app/pricing/) - [Contact PRIKID support](https://support.prikid.app/new-ticket)